Dickies Workwear

European Account Co-ordinators (English/Spanish)

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European Account Co-ordinators (English/Spanish)

What we're looking for

Would you like a job with lots of variety and people contact?  Do you enjoy talking on the telephone and working in a fast paced and dynamic environment?

We are looking for a Spanish and English speaking Account Coordinator to join our Customer Services team.

About the job


As European Account Co-ordinator for DickiesLife (our fashion brand), you will provide a first point of contact for the European Sales Team and Customers. This will involve accurately processing related tasks within the Customer Services Department.

Key Responsibilities and Accountabilities

  • Accurately process and follow through as necessary all orders received.
  • Processing customer returns.
  • Process and resolve customer’s queries.
  • Assist colleagues to ensure telephone coverage is maintained.
  • Ensure all administrative duties are carried out in an organised and timely manner, e.g. post, faxes, filing etc.
  • Provide any reports as required by the Customer Service Department.
  • Contribute to the achievements of departmental goals and targets.
  • Working with your European Account colleagues to ensure that suitable cover within the team is maintained at all times.
  • Collective responsibility for quality within the business and every individual must perform his or her tasks to a satisfactory standard in order to meet the business and customer needs

Suitable candidates will offer the following skills and experience

  • An English speaker, fluent in Spanish with ideally French as an additional language.
  • Experience of working in a customer services / sales office role.
  • Computer literate: familiarity with MS office and the ability to adapt to the use of our own computer system.
  • Accurate keyboard skills.
  • Professional telephone manner with excellent communication skills.
  • A team player with good organisational skills.
  • Willing to be cross trained and then assist with other department related tasks.
  • Professional approach.
  • Good time keeper.

What we offer

  • Competitive salary + benefits
  • 37.5 hours per week, Monday to Friday
  • 25 Days Holiday + 8 Bank Holidays
  • Company Pension Scheme
  • Free Life Assurance
  • Generous Staff Discount on Quality Clothing
  • On-Site Free Parking
  • Friendly Company Culture and Relaxed Working Environment


Closing Date: 
Friday 2nd of September 2016