To Our Friends, Co-Workers and Our Community of Independent Makers
We go to work. It’s what we do.
Some work for the joy and satisfaction inherent in making remarkable things and some work to pay for their child’s books or braces – and a lot of us work for both. Regardless of our ‘Why’, we are united in our routine. As the world is seeing unprecedented change, we are having to alter our daily routines to protect ourselves and each other. Today, the best way our community can help each other is to help slow the spread of COVID-19 by lessening our social exposure.
As a method of keeping our community of makers safe we closed all of our retail stores in the UK and Europe as of 18th March and are asking our co-workers who work in the corporate office to begin working from home.
Our online store will continue to be open as long as we can ensure the safety of our co-workers and suppliers. We have taken additional precautions and will continue to monitor the situation and evolve our response in real-time. There will likely be small delays for some shipments & for the processing of any return you may wish to make. We'll ensure our website is updated as frequently as required and contains the most up to date information.
For the latest updates on delivery and returns, please visit the following pages:
Our Customer Service Team is already working remotely and there to help answer any questions you may have. Unfortunately our telephone services are not operational at this time. The most effective & quickest means of communication with one of our colleagues is via the Live Chat function on our website. For resellers who need to get in contact with the Customer Service Team, please contact firstname.lastname@example.org.
We will only keep you posted with necessary updates as we continue to address these challenges. Please remain healthy and safe as we navigate these unprecedented times.